ORDER & DELIVERY
We are sorry if a product you like is currently out of stock. We try to replenish our stock as soon as possible, but as all items are individually handmade, we are not able to give you an exact amount of time as to when it will be back in stock.
Do click on the “Notify me when available” button on the page of the product that is currently out of stock and you will receive an update via email when it is available again. If you would like to put in an urgent request, do contact us at sayhi@mylittlekawan.com and we will see what we can do for you.
All items will be wrapped in a tissue paper and packaged in a sturdy brown kraft box. We will also cover the box with bubble wrap to ensure that it is protected during delivery.
Please kindly place your orders separately as we pack all items in an order into a single box by default.
Yes, you will be able to leave your message up to 30 words in the “Gift Message” field when you checkout. We will provide a complimentary greeting card.
Once we have shipped out your order, we will email you the tracking code and provide you with a link which you can use to track the parcel.
No, currently, we only ship within Malaysia.
We use Pos Laju.
Delivery for West Malaysia will take around 5-7 business days from the time of order and East Malaysia will take around 6-10 business days. Please plan your purchases ahead of time.
Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays in Malaysia. For more information on shipping, please click here.
You can get free shipping with a minimum purchase of RM200 in a single order for delivery within Malaysia.
PAYMENTS & PRODUCTS
We only accept Visa and Mastercard for now.
We have a standard size guide that you can follow. Do take note that babies grow at different rates though.
All items have a bit of stretch to them. Be gentle when stretching them so that the shape is not distorted.
Please refer to our Product Care page.
As babies usually learn to walk around this age, we do not recommend shoes in this size as they do not come with an anti-slip base.
Currently, we do offer personalisation for some of our products. For other products, just message us on social media or email us at sayhi@mylittlekawan.com and we’ll see what we can do. :)
Drop us an email at sayhi@mylittlekawan.com and we will see if it is possible. :)
GIFT CARDS
A greeting card contains your message to the recipient of your gift. We provide a standard greeting card for free should you require one.
A gift card on the other hand, is something like a cash voucher which you can purchase as a gift. The recipient of a gift card would be able to use it to offset the balance of their order total.
No, your recipient will receive an email containing a digital card with a coupon code to be used at checkout.
A gift card is valid for one year from the date it was issued. The expiry date will be provided in the email sent to the recipient. The gift card will not be available for use after the expiry date.
The recipient of a gift card can purchase any item sold at mylittlekawan.com. However, it cannot be used in conjunction with any other coupon code or ongoing sales. It also cannot be redeemed in order to purchase gift cards. If the amount of the item purchased is less than the value of the gift card, the balance will not be refunded.
Nice try. :P Unfortunately no, you cannot redeem your gift card for cash.
Products which are purchased solely or in part with a gift card may be exchanged or returned subject to our exchange and returns policy.