SHIPPING INFORMATION
Currently, we only offer delivery within Malaysia through our website.
For delivery to other countries, please email us at sayhi@mylittlekawan.com or drop us a message on our social media (Instagram / Facebook).
Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays in Malaysia.
All items will be sent via Pos Laju and you will be provided with a tracking code to track the delivery of your parcel.
Delivery time
- West Malaysia: 3-5 business days
- East Malaysia: 6-10 business days
Please plan your purchases ahead of time.
RETURNS AND EXCHANGES
Our return policy
All items purchased are non-refundable. Once a product is purchased, we will not accept any cancellations.
We take great care to ensure the quality of each item created and protect each package for its journey. So in a rare case where an item is found to be faulty and the damage is not incurred during delivery (e.g. the product is unravelling and coming apart), it may be exchanged with the same item. Please contact us at sayhi@mylittlekawan.com with your order number and clear photos as proof. All returns must done within 7 days of receipt and the returned items must be in good condition with the original packaging. We will reimburse you for the postage if indeed the fault is on our end.
NOTE: Please read the descriptions and check the provided size guide carefully before purchasing to ensure you are happy with the product you are ordering. If purchasing for a baby that is already born, do note that the size guide only acts as a standard guidance as babies grow at a different rate.