General
This Site was designed and is operated by Metachor Solutions 202103076905 (PG0508748-H). By accessing or using our Site (purchasing our items), you acknowledge that you have read, understand, and agree, to be bound by these Terms and Conditions, which include our Privacy Policy.
Please read these terms of service carefully before accessing or using our Site, and refer back to these when necessary. We reserve the right to update any part of these terms at any time. It is your responsibility to check this page for updates regularly. By continuing to access or use this Site, you acknowledge that you accept the changes.
Accuracy and timeliness of information and products
We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on the Site are accurate, complete, reliable, current, or error-free. We are not responsible if information made available on this Site is not accurate, complete or current. Information provided on this Site is for educational and informational purposes only. The information contained here is offered without any warranty and it is not liable for its accuracy, mistakes, or for any damage caused by user’s reliance on information obtained from the Site. Any reliance on the material on this Site is at your own risk.
Modifications to prices and services
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.
Products
We have made every effort to display as accurately as possible the colors and images of our products that appear on this Site. We cannot guarantee that the colour of the product you receive will match the colour displayed on your computer monitor or mobile devices. Please be aware that if the colour is important to you, your order is placed at your own risk.
Gift Cards
Gift cards are for single use only and cannot be exchanged for cash. If the amount of the item is less than the amount of the gift card, the balance will not be refunded. A gift card cannot be used in conjunction with any other coupon code or ongoing sales. It cannot be redeemed in order to purchase gift cards. It is valid for one year from the date it was issued.
Delivery
We will deliver the products ordered by you to the address, which you provide for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received. If you require us to send out your item to a different address after it has been returned then there will be a charge for posting it out again. You may specify a delivery address, which is different from your billing address, if you would like us to deliver the products directly to the recipient.
My Little Kawan is unable to amend orders nor combine orders which were separately made after it is placed. Please double check your order details before confirming the order. All orders are processed and dispatched within 3 to 5 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays in Malaysia. Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for any lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any). You will be able to track your items using the tracking number we provide you Pos Laju’s tracking website. Do note that there may be a one day delay in delivery statuses.
In the event that we receive bounced parcels, customers will be contacted via email should we receive any bounced parcels bearing their name. Cost for re-delivery will be borne by the customer. My Little Kawan will bear the cost of re-delivery if it is deemed as an error on our part.
Exchanges & Returns
If you are not completely satisfied with the products, get in touch with us via the form on the contact page or email us at sayhi@mylittlekawan.com. If it is proven to be a fault at our end, you can contact us for an exchange at any time within 7 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back using a delivery service that insures you for the value of the products, as we cannot be held responsible for items damaged or lost in the post.
Your rights to exchange the products will not apply in the following circumstances:
- Where, in our opinion, you have not taken reasonable care of the products whilst in your possession and have not been returned with the original packaging.
- If you have made a mistake in your order or had a change of mind regarding product.
If you exchange an item because of an error on our part, or because it is proven to be defective, we will exchange the item for you. The item(s) must be returned in the condition in which you received it within 10 working days of delivery. We cannot accept returns if you have a change of mind.
Intellectual Property
The names, logos and photos displayed on this Site are registered and unregistered trademarks of the Site owner. No portion of this Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.
User comments, feedback and other submissions
If, at my request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by post, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s Intellectual Property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related Site. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
External links
External links may be provided for your convenience, but they are beyond the control of the Site owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Warranties
The Site owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the Site.
Indemnification
You agree to defend, indemnify and hold harmless My Little Kawan, its affiliates and their employees, contractors, officers, directors and representatives from all liabilities, claims and expenses, including attorneys’ fees, that arise from your use or misuse of the Service.
